Hardware Break-Fix Maintenance Support
Global Support Contracts under SLA
“From the Datacenter to the Desktop” - We provide vendor agnostic support for your international IT company.
From mission-critical SAN and server datacenter equipment to the desktop, we have it covered – servers, storage, network devices, wireless equipment, EPOS systems, desktops, printers and end-user devices are all supported under our bespoke international IT services packages.
In addition to our mission-critical SAN, server and network support, we offer a flexible approach to the maintenance of end-user devices, including desktops, workstations, laptops and mobile devices.
Break/Fix IT support
Our tailored Service Level Agreements (SLAs) are designed to suit all business requirements. Not only can we dispatch a trained, hardware break-fix engineer within 4 hours across the world, we have over 40 secure stocking locations throughout EMEA, US/Canada and APAC.
Whilst many companies are now opting to store their data within a cloud environment, we understand that legacy equipment is still very much widespread across the IT infrastructure landscape. Typically, the older the equipment is, the more expensive it is to support using the manufacturer’s OEM warranty support and in some cases, the cost of ongoing support services from the manufacturer is more expensive than buying new equipment.
That is where our managed third party break fix IT support gives the security and option of continuous support for a fraction of the cost.
We understand that every requirement is different and with this in mind, we can adapt our services to include labour only support and in some cases a parts only solution.
Standard SLA Descriptions:
24x7x365 4HR RESPONSE
Engineer to arrive onsite within 4 hours of the call being logged.
24x7x365 4HR FIX
Engineer to arrive onsite with parts and to restore the service within 4 hours of the call being logged.
8x5x4 4HR RESPONSE
Engineer to arrive onsite within 4 business hours of the call being logged.
8x5x4 4HR FIX
Engineer to arrive onsite with parts and to restore the service within 4 business hours of the call being logged.
8x5xNBD RESPONSE
Engineer to arrive onsite before the end of the next business day after the call being logged, parts included, but not necessarily for the next business day.
8x5xNBD FIX
Engineer to arrive onsite with parts and to restore the service before the end of the next business day after the call being logged.
Get in touch to discuss your IT Support needs.
When we say that our maintenance support services are completely vendor agnostic, we really mean it.
We have trained IT break-fix smart hands support engineers in every corner of the globe ready to be dispatched to site. Our recruitment process is robust and involves an extensive on-boarding process, which means we only work with the best IT service support engineers. Our available skill sets cover all the major manufacturers: Cisco, IBM, HP, Dell, Lenovo, NetApp, EMC, Panasonic, Toshiba, Hitachi, Fujitsu, Avaya, Microsoft, Silverpeak, Apple, Juniper, Fortinet, Checkpoint, Citrix and AppSense – just to name a few.
